Shipping & Returns

SHIPPING

  1. All orders will be shipped from Japan within 2 weeks unless otherwise specified.
  2. All orders will be delivered by DHLor EMS unless otherwise specified.
  3. All prices are exclusive of the delivery cost which will be added at checking out process.
  4. Local tax in your country, such as import tax, are payable by the buyer.
  5. Please check the shipping cost during the check out process.
Note: Additional charges may apply for remote areas.

 

RETURNS AND REFUNDS

Returns
- If you wish to return the products, you have 7 calendar days to contact us after the products arrived. Once we reply email back, you will have another 7 calendar days to ship and return the products.

- To be eligible for a return, your item must be unused and in the same condition that you received it.

- Please note that the items which included customization, will not be eligible for return or refund unless any reason attributable to our operations or mistakes.

- The item must be in the original packaging.

- The item needs to have the receipt or proof of purchase or related evidence.

Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

- You will receive the credit within a certain amount of days, depending on your card issuer's policies.

- You will be responsible for paying for your own shipping costs for returning your item.

- Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.